1. Technical Decision Summary
The incident analysis identified a selective protocol block at the user’s access point.- Diagnosis: The local firewall was preventing communication via GRE (Generic Routing Encapsulation).
- Action: Alternative access was configured via SSL-VPN (Port 443), a standard that is rarely restricted on public networks.
- Method: Application of technical terminology (Gateway, Authentication Token, Firewall restriction) to maintain precision with the client.
2. Support Ticket Record
| User / Employee | Michael Rodriguez (MJF-7294-DELTA) |
|---|---|
| Location | Frankfurt Airport, Terminal 1 |
| Technical Environment | Cisco AnyConnect / Public Wi-Fi Network |
| Error Description | Error 806 – Protocol Incompatibility |
| New Gateway IP | 10.0.85.1 (HTTPS Configuration) |
3. Documentation and Methodology
Quality protocols have been followed to ensure the traceability of the solution:
Data Verification
Use of the international phonetic alphabet for confirmation of User ID and credentials.
Use of the international phonetic alphabet for confirmation of User ID and credentials.
Knowledge Base
Updated “Error 806” article with the procedure for bypassing to port 443.
Updated “Error 806” article with the procedure for bypassing to port 443.
