Justificació Professional de l’Oferta

Estàndards del mercat: Aquesta oferta de feina s’ha estructurat seguint el model estàndard de portals com LinkedIn i InfoJobs, dividida en descripció d’empresa, tasques, requisits (hard/soft skills) i beneficis per fer-la atractiva i clara.

Estratègia SEO: S’han utilitzat paraules clau estratègiques en anglès com “IT Support Technician”, “Helpdesk”, “Network Assistant”, “Windows/Linux” i “hardware troubleshooting” per millorar el posicionament de l’oferta en els cercadors dels portals de feina.

Inclusió i Accessibilitat: S’ha utilitzat un llenguatge neutre i inclusiu (per exemple, l’ús de “them/their” o descripcions basades en capacitats en lloc de gènere) per garantir que qualsevol persona pugui aplicar-hi. L’estructura HTML utilitza encapçalaments de manera jeràrquica per facilitar la lectura amb lectors de pantalla.

Job Opportunity: Junior IT Support & Network Assistant

About Our Company

We are a dynamic and inclusive technology agency. We help local and international companies manage and secure their computer systems. We believe in talent, diversity, and continuous learning. Currently, we are looking for a motivated Junior IT Support & Network Assistant to join our technical department. If you love technology, fixing computer problems, and working in a team, we want to meet you!

Job Description & Responsibilities

In this role, you will work with our senior technicians to maintain our clients’ IT infrastructure. Your daily responsibilities will include:

Installing, configuring, and updating operating systems (Windows 10/11, Windows Server, and Linux).
Assembling, repairing, and troubleshooting computer hardware, laptops, and peripherals (printers, screens).
Setting up and testing local networks (checking Wi-Fi connection, routers, switches, and network cabling).
Providing basic technical support (Helpdesk) to users via email, phone, or in person.
Managing user accounts and access permissions in Google Workspace or Microsoft 365.

Candidate Requirements

1. Hard Skills (Technical Knowledge)

Basic knowledge of computer components and hardware assembly.
Familiarity with operating systems installation (Windows and Linux environment).
Basic understanding of networking concepts (IP addresses, LAN, Wi-Fi configuration).
Ability to read and understand technical documentation and manuals in English (B1/B2 level).

2. Soft Skills (Personal Skills)

Good communication skills and customer-oriented mindset.
Problem-solving skills and logical thinking.
Team player, responsible, and enthusiastic about learning new technologies.

3. Education & Experience

Currently studying or recently graduated from a Vocational Education and Training (VET) program in IT (like 1st year of SMX – Sistemes Microinformàtics i Xarxes).
No previous professional experience is required, but personal IT projects or small internships will be valued.

What We Offer (Job Conditions)

Schedule: Full-time position (40 hours per week), from Monday to Friday.
Work Modality: Hybrid. Mostly on-site during the training period, with options for remote work (teleworking) 2 days a week later.
Salary: Competitive junior salary (entry-level, between €16,000 – €18,000 gross per year, depending on the candidate’s profile).
Benefits: Free continuous training courses (cybersecurity, cloud systems), a modern office environment, and clear opportunities for professional promotion within the company.

Selection Process

Application Review: We will check your CV and motivation letter.
First Interview: A brief 15-minute online interview to introduce yourself.
Practical Test: A very simple technical exercise (for example, identifying a hardware error or configuring a basic network simulation).
Final Interview & Offer: A meeting with the IT Team Manager to discuss the final agreement.

How to apply: If you are interested in this position, please send your CV in English to careers@techagency.com with the subject “Junior IT Support Application”.